Reference

Legal access for Indonesia accounts

We built this page so you can check access rules, data use, and contact paths before you open an account.

Access rulesData useDANAQRISContact path

What our legal terms cover

piubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to your account, device, payments, and messages with us. If local law allows access, you can open an account, send requests, and make payment checks through DANA, OVO, GoPay, or QRIS using the name on your profile. We may pause access when the

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account name, phone number, or device trail does not match the record, or when a local rule changes the way we can handle a request. A request from Jakarta follows the same path as one from any other approved region. We keep transaction references, device time
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stamps, and support logs so we can answer disputes, correct records, and track cookie consent. If you ask for a copy or correction, we use the same registered contact to verify the request before changing anything.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to reach us on policy

Use the contact path saved on your account, not a new number or a friend email, when you need a data copy, a correction, or a check on access status.

Live chat Open chat from the site and send your account email, request type, and time stamp. Our team checks the record, then replies in the same thread so you keep one traceable case.

Email desk Send the request from your registered email when you need a written trail. We use it for correction requests, access checks, and follow-ups that need attachment files or clear account proof.

WhatsApp Use WhatsApp for fast contact if it matches your profile. We continue only after we confirm the phone number against your account, which helps protect private data and keeps requests tied to you.

DATA AND COOKIES

How we handle records and access

We keep this policy practical: data is used only for account checks, payment references, message delivery, and dispute handling.

Data use

We store the details you submit, the wallet reference from DANA, OVO, GoPay, or QRIS, and the device time stamp. That record helps us match payments, answer disputes, and keep your account history consistent.

Cookies

Cookies remember session state, language choice, and whether a notice was already accepted. They do not change your account settings by themselves, but they help us keep pages and login checks tied to the same session.

Account security

We ask you to keep your password private, use one phone number per account, and confirm changes only through the registered contact. When details differ, we may pause access until the match is clear.

Retention

We keep legal and payment records only as long as needed for account handling, dispute checks, and local duties. After that period, records are removed or de-identified according to the rule that applies to your case.

Who to contact

For any request about access, correction, or a copied record, contact the chat, email, or WhatsApp path linked to your account. We use that link to confirm identity before we share anything private.

Request changes

If you want a correction or deletion request, send the exact field, the reason, and the date through your registered channel. We will check it under local law and reply with the next step.

Legal answers you can check

These are the policy questions we hear when you open an account or send a change request. We keep the answers tied to access, records, cookies, and contact channels so you can see what happens before anything is shared. If your case depends on local law, the reply will say so and point you to the right contact path on your profile.

You can open one only where local law allows it. We check the details on your profile, and we may pause access if the name, phone number, or location data does not fit the record.

We keep the details you submit, wallet references from DANA, OVO, GoPay, or QRIS, and the support log linked to your profile. That record helps us answer access and payment questions.

Yes. Send the exact field that needs changing from your registered email or chat contact, plus the reason and date. We check the request against your record before any update.

Cookies keep your session, language choice, and notice state in place while you move between pages. They help us recognise the same device during one visit and reduce repeated steps.

Use chat for quick checks, email for written records, or WhatsApp when the number matches your account. We use the saved contact to confirm the request before we share private details.

We keep legal and payment records for the period needed to handle your account, disputes, and local duties. After that, the record is removed or de-identified under the rule that applies.

If the rule changes in your area, we adjust access, retention, or contact steps first, then tell you through the registered channel on your account. Your existing records stay tied to the same profile unless the new rule says otherwise.

Legal access for Indonesia accounts

How to reach us on policy

How we handle records and access

Data use

Cookies

Account security

Retention

Who to contact

Request changes

Legal answers you can check

01 Who can open an account with us?

02 What data do you keep from my account?

03 Can I ask for a correction or deletion?

04 How do cookies work on this site?

05 Which contact path should I use?

06 How long do you keep records?

07 What happens if the law changes in my area?

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